Terms and Conditions

Applicable to ALL Merchandise

We do NOT accept returns or exchanges on any item sold on this website or at our brick and mortar boutique.

We closely inspect every piece of merchandise that leaves our facility. All merchandise that leaves our location is brand new. If our staff finds that the merchandise is defective or damaged that item will NOT be shipped to you and you will be informed of the situation via a telephone call and in writing via e-mail so that you may decide at this time whether you wish to select a different item or cancel your order. This will take place within 24 hours of you placing your order. You must notify us of your decision to exchange that item or cancel the order in writing via e-mail within 24 hours of receipt of the notification.

Canceled Orders

All Canceled Orders must be verbally done over the phone and followed up with a written request via e-mail THE SAME DAY THE ORDER HAS BEEN PLACED.

Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer’s stock inventory cannot be canceled or changed. We are an ethical business and we want you to know that our manufacturers do not allow us to place cancellations with them therefore we must have a strict no exchanges no return policy. We appreciate your understanding.

Taxes, Duties, Tariffs and/or Brokerage Fees

Victoriaselegance.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.
All orders submitted from the State of Texas are subject to pay the required 8.25% tax.
To find out which if any of these may apply, please contact your local government.

Color Display

Because settings on individual computers vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers and monitors.

New Business Hours

Due to the recent events with Covid-19, we have found the need to temporarily adjust our business hours until further notice:
Monday through Friday 11 AM to 6 PM
Saturday 10 AM to 5 PM
Sunday Closed
An appointment is required for bridal and quinceañera try-ons, damas/bridesmaids groups as well as for alterations.
Thank you in advance for continuing to select Victoria's Elegance Quinceañera & Bridal as your preferred formalwear retailer.
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Nuevo Horario de Atención

Debido a los recientes eventos con Covid-19, nos hemos visto con la necesidad de temporalmente ajustar nuestro horario hasta nuevo aviso:
Lunes a Viernes 11 AM a 6 PM
Sábado 10 AM a 5 PM
Domingo Cerrado
Se requiere cita para medirse vestidos de novia, de quinceañera, para groups de damas & para alteraciones.
Muchas gracias de antemano por continuar seleccionando Victoria's Elegance Quinceañera & Bridal como su proveedor favorito de vestimenta formal.